Terms & Conditions

Use of the Dale Eddison website is provided subject to the following Terms and Conditions...

The information published on the Dale Eddison website is provided as a service to users, to be used for informational purposes only.

While we have tried to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise and we accept no liability for any inaccuracies or omissions on our website to the extent permitted by law. We reserve the right to make changes and corrections at any time, without notice.

The Dale Eddison website is an internet service published by Dale Eddison using the site the user automatically accepts our Terms and Conditions. We may change and republish the Terms and Conditions from time to time. It is up to the user to regularly review these Terms and Conditions and note any changes. Continued use of the site after a change has been made indicates the user’s acceptance of those changes.

Any material found within the Dale Eddison website, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted without the express permission of Dale Eddison, whereupon, if approved, the appropriate licence may be granted.

We may publish links to external independent websites, however, Dale Eddison cannot be held responsible for the content of those web sites. By linking to other websites does not indicate that Dale Eddison agrees with any claims, statements or opinions published by those sites. Dale Eddison shall not be responsible for an external site loading within the frameset of the Dale Eddison website - if users encounter this they should contact the Dale Eddison webmaster immediately with as much information as possible, including the pages they were viewing immediately prior to the event.

In no event will Dale Eddison be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site. Dale Eddison does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

The names, images and logos identifying Dale Eddison, or third parties and their products and services are proprietary marks of Dale Eddison and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any trademark or patent of Dale Eddison or any other third party.

Disclosure of Financial Interests

Linley and Simpson Group Ltd, the parent company of Dale Eddison earn supplementary income from various sources relating to the provision and introduction of services and products to our clients and customers. This may be in the form of a fixed fee or a percentage of a premium, fee or invoice.

We declare this intention within our Terms of Business and Application Forms and by signing these documents our clients and customers confirm their agreement to us doing so.

Complaints Procedure

Here at Dale Eddison (part of the Linley & Simpson Group), our mission is to provide a first class service built on professionalism and trust. This is to ensure we can provide you, whatever your needs, with the best customer experience in the property world. We recognise sometimes things go wrong – If there is something you are not happy about, tell us straight away, so we can put this right.

 Making a complaint 

  • Firstly, please get in touch with the Branch or Department you have dealt with so we can look into this straight away.
  • If you remain dissatisfied with the outcome, then please contact the Branch Manager or Head of Department where your problem occurred. Managers’ names and details are found on our website. https://www.daleeddison.co.uk/about 
  •  If you are still unhappy – You can appeal to our Customer Services Manager Leon Green who will then look into your concern and provide Linley and Simpson Groups final response. complaints@linleyandsimpson.co.uk 

Our Response 

Please note that we have 3 working days to acknowledge your complaint. After a thorough investigation, we aim to respond formally in writing within 15 days. The same timescales for response will apply for appeals made to the Customer Service Manager, starting from the date the appeal is received. 

If you remain dissatisfied  

  • If you are still not satisfied after a review by our Customer Service Manager (or more than 8 weeks have elapsed since the complaint was made) you can request an independent review from The Property Ombudsman without charge. 
  • You need to submit your complaint within 12 months of receiving our final viewpoint letter, including any evidence to support your case. 

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333 306 Email: admin@tpos.co.uk Website: https://www.tpos.co.uk/

Copyright 2020 Dale Eddison.